Outsourcing especially with in the call center industry continues to be a hot trend. One place in particular where most companies are going is the Philippines. The list contains some very well-known corporations, Polaroid, West Corporation, Convergys, Ford Motor, Frito Lay, amongst other. The list is part of a book written in 2004 by journalist Lou Dobbs titled “Exporting America”.
The Philippines is as well known for being a hot bed for scammers at the same level as Africa and the Ukraine. If you were to Google “Philippines and Scams” the results would make your head spin. The FBI in 2010 in one of their Reports and Publicationsit list the Philippines as one of the country of origins for an international mass marketing scheme.
On August 23 of this year there was an operation conducted in the Philippines conducted by the Criminal Investigation Detection Group and the Presidential Anti-Organized Crime Commission in the Philippines which resulted in 357 arrests. This is the largest cybercrime operation in the nation’s history. The aim of this raid was to stop a scam that was going on in China.
I can understand from the economical point of view as to why companies want to outsource, but from a security point of view I cannot. There is already an inherit risk when companies in general trust their employees with sensitive information even here in the United States. To some access to this information is call to commit a crime, but when you place the same information in countries where they are well known for international crimes the risks doubles. If companies want to outsource great, just don’t provide sensitive information.
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